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Sr. Business Analyst Order Management/Customer Service

Responsibilities

The Sr. Business Analyst will document current and to-be process flows to understand and examine business processes using user roles, use cases, edit rules, wireframes and other system specifications in detail. This position will conduct requirements sessions with business users and subject matter experts while providing guidance in formulating new requirements and improving business processes by coming up with creative and alternative approaches to solving business problems.

Additionally, the Sr. Business Analyst will manage scope and user expectations by ensuring requirements can be met within existing project budgets and timeframes and assist Project Managers in the management of project deadlines and schedules. Responsibilities will also include identifying and understanding business strategy, issues and opportunities to assist business partners in identifying and prioritizing new initiatives and capabilities. The Sr. Business Analyst will also assist quality assurance team in knowledge transfer of new features and functions.

Qualifications

  • Bachelor s degree and/or 4 to 6 years of experience in an IT Business Analyst role
  • Demonstrated experience documenting use cases, functional requirements and nonfunctional requirements
  • Demonstrated competency in documenting complex enterprise system integrations inclusive of nonfunctional requirements

  • Excellent analytical and problem solving skills

  • Strong written, verbal and presentation skills

  • Demonstrated ability to effectively lead cross functional departments in requirements sessions
  • Demonstrated ability to partner and liaison between business users and a technical development team
  • Retail experience is preferred
  • Order Management including but not limited to Sterling OMS, B2B and B2C is preferred

  • Formal training in Business Analysis and Business Process Modelling is preferred

  • Working knowledge of Microsoft Visio and Microsoft Project

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